Support
We're here to help
Contact Us
If you have questions, feedback, or need help with BabyTime, please reach out to us:
- Email: support@mybaby.su
We typically respond within 24 hours.
Frequently Asked Questions
How do I set up the feeding timer?
During onboarding, you'll set your preferred feeding interval. The app suggests an interval based on your baby's age. You can change it anytime in Settings > Schedule.
How does the 7-day free trial work?
When you subscribe to BabyTime Premium, you get a 7-day free trial. You won't be charged during the trial period. If you cancel before the trial ends, you won't be charged at all. You can cancel anytime in your Apple ID Account Settings.
Can I use BabyTime without an account?
Yes! You can use the App as a guest without creating an account. However, some features like iCloud Sync and Family Sharing require an account.
How do I share data with my partner?
With a Premium subscription, go to Settings > Family Sharing > Invite. Share the 6-digit code or QR code with your partner. They can join by entering the code in their BabyTime app.
How do I export my data?
With Premium, go to Settings > Export. Choose the data type (feedings, growth, activities), date range, and format (PDF or CSV). You can share the file via email, AirDrop, or any messaging app.
How do I cancel my subscription?
Open the Settings app on your iPhone > tap your name > Subscriptions > BabyTime > Cancel Subscription. You'll continue to have access until the end of your current billing period.
How do I delete my account?
Go to BabyTime > Settings > Account > Delete Account. This will permanently delete your account and all associated data. This action cannot be undone.
Is my data safe?
Yes. All data is stored locally on your device. If you enable iCloud Sync, data is stored in your private Apple iCloud container with end-to-end encryption. We never store your personal data on our servers. Read our Privacy Policy for more details.
App Requirements
- iPhone with iOS 17.0 or later
- Apple Watch with watchOS 10.0 or later (for Watch features)
- Internet connection required for iCloud Sync and Family Sharing